• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & AMEX
• Sometimes our checkout page can stall and needs to be refreshed to work smoothly. We require at least 24 hours to process your order. If you have requested a pick-up or delivery order within this time frame the payment will not proceed. Occasionally some of our products are unavailable thus your order cannot be placed.
• We allow refunds up to 7 days after your purchase. Products must be unused and in their original packaging or, for faulty products, photo proof must be attached via email. For more information please review our Refund Policy. 

•  Local delivery and pick-up are available from Wednesday to Saturday. You can choose your preferred date at the checkout.
• Pick-up orders are ready as per your chosen time - you will receive an email and/or text to confirm when it is ready. Please ensure you pick up your order at the closest at your pick up time . Our local delivery windows will come at check out
• If you are not home to receive your local delivery we will leave it in a thermal bag at your doorstep. For orders being shipped please refer to the courier's delivery instructions

• We offer Australia wide shipping, however, this is not available on all order types. We do not deliver assembled cheese boxes outside of our local delivery areas.
• All perishable products are packed in an insulated box with freight quality ice packs.
• Interstate deliveries are only dispatched on Wednesday/Thursday . Orders must be placed by 10 am Wednesday to ensure packages arrive before the weekend.
• If an order is required for a specific time/date, please contact the store at hello@cheeseonwheels.com before placing your order.

• Once your order has been placed you cannot update or edit it. If you have made a mistake, need to change the delivery address or wish to cancel your order, please contact us on 0492 870 569 or hello@cheeseonwheels.com.au

• We can cater to dietary requirements upon request. Please contact us before placing your order if you have any dietary requirements. 
• Please note that there may be traces of gluten, dairy, meat products and nuts in store

• While we will always try to meet your requests, our stock availability may change. If we are out of stock we will substitute your order with the closest available match. If we do not have any appropriate substitutions we will contact you.
• Due to the international nature of our products, we cannot guarantee the availability of the cheeses offered online

• You should store your cheese in the fridge either in the cheese paper it is sold in or wrapped in baking paper in an airtight container. Avoid wrapping cheeses in plastic as it makes them sweat. 

When stored correctly your cheese can last up to two weeks (sometimes longer for hard cheeses).

• Please use discretion when going to eat older cheeses; if it looks and smells questionable, it might be past its prime and the flavours and quality may degrade. Do not hesitate to reach out if you are unsure.

• There are tasting notes and photographs provided for all our cheeses available online to help you make your selection. 
• If you don’t know what to choose or want to try something new, we recommend shopping at our Balgowlah store where our team can offer suggestions and tastings.

Most of our cheese selection is French or Australian, however, we source cheeses from all over the world, including; Spain, Italy, England, the Netherlands, and the USA. 

• If our boxes on offer don’t meet your specifications please reach out on 0492 870 569 or hello@cheeseonwheels.com.au or come talk to us in-store.
• For corporate orders, please contact Aurore at hello@cheeseonwheels.com.au

• Gift cards are available for purchase in-store and are redeemable online and in-store.
• Gift boxes/wrapping with a card is available on request

• We often put together new boxes for special occasions. These are available for purchase online with a finite number available.
• Our occasion boxes are only available on the days indicated in our online store. As they are collaborations between us and other small businesses in the area, we do not have all the products available to fulfil these orders at any given time.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.