Our policy lasts 7 days. If 7 days have gone by since you received the purchase, unfortunately, we can’t offer you a refund or exchange.
Please note that if a cheese/brand ordered is unavailable, La Boite a Fromages reserves the right to substitute the cheese with another cheese of the same or superior quality.
To be eligible for a refund, your item must be unused and in the same condition that you received it with its original packaging. If you believe your product is faulty, please provide a photo of it to be reviewed. Photo proof must be attached with the email of complaint for all applicable items.
We do not accept returns for:
- Gift cards
- Change of mind
- Not liking the taste after purchase
- Sale items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable).
We only allow refunds for damaged goods if they have been shipped by a third party. La Boite a Fromages is not at fault for damage to products purchased in-store or delivered locally (by our team) as their quality is ensured before any products change hands.
All products to be refunded (excluding refrigerated goods) must be returned to the store in person or via post (at the cost of the customer). For posted returns, you will be notified via email if your refund is accepted or rejected.
Once approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to Caseus Pty Ltd, 397 Sydney Road, BALGOWLAH NSW 2093, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, refunds will be processed to the original card of payment.
To return your product, mail your product to:
Caseus Pty Ltd, 397 Sydney Road, BALGOWLAH NSW 2093, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please consider using a trackable shipping service or purchasing shipping insurance as we cannot refund any items not returned to store and do not take responsibility for undelivered or lost return orders.