Refund Policy

Please note that if a cheese or brand ordered is unavailable, La Boite a Fromages reserves the right to substitute it with a cheese of equal or superior quality.

Delivery & Responsibility

All orders are shipped with tracking details, which are provided to the customer at the time of dispatch.

It is the responsibility of the customer to:

  • Monitor the tracking information provided

  • Ensure someone is available to receive the delivery, or

  • Retrieve the parcel promptly once it has been delivered

Because cheese is perishable, customers must refrigerate the products immediately upon delivery.

La Boite a Fromages cannot be held responsible for any damage, spoilage, or deterioration of products resulting from:

  • Parcels left unattended after delivery

  • Delays in retrieving the parcel

  • Failure to refrigerate products promptly

Refunds

Our policy lasts 2 days from the date of delivery or collection. If more than 2 days have passed, unfortunately, we cannot offer a refund or exchange.

To be eligible for a refund:

  • The item must be unused, in the same condition as received, and in its original packaging

  • If you believe your product is faulty, you must provide photo evidence for review

  • Photo proof must be attached to your complaint email for all applicable claims

Non-Refundable Items

We do not accept returns or refunds for:

  • Gift cards

  • Change of mind

  • Products where the taste is not to your liking

  • Sale items

A receipt or proof of purchase is required to complete any refund request.

Partial Refunds (if applicable)

In certain situations, only partial refunds may be granted.

Damaged Goods

Refunds for damaged goods are only applicable if the items were shipped via a third-party courier.

La Boîte à Fromages is not responsible for damage to products:

  • Purchased in-store, or

  • Delivered locally by our team,

As product quality is ensured prior to handover.

It is the purchaser's responsibility to ensure that all cheese products are stored appropriately immediately upon delivery, in accordance with proper refrigeration guidelines.

We cannot accept responsibility for any damage, deterioration, or quality issues resulting from improper storage after delivery.

Returns Process

All approved non-refrigerated items must be returned:

  • In person, or

  • By post (at the customer’s expense)

Once your return is received and inspected, you will be notified by email whether your refund has been approved or rejected.

If approved, your refund will be processed and applied to your original payment method within 7 business days.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank (processing times may vary)

If the issue persists, please contact us at:
info@cheeseonwheels.com.au

Exchanges

We only replace items if they are defective or damaged.

To request an exchange:

Gifts

If your item was marked as a gift and shipped directly to you:

  • You will receive a gift credit once the return is processed

If the item was not marked as a gift:

  • The refund will be issued to the original payment method

Return Shipping

Please send returns to:

La Boite a Fromages
397 Sydney Road
Balgowlah NSW 2093
Australia

  • Return shipping costs are the responsibility of the customer and are non-refundable

  • If a refund is issued, return shipping costs may be deducted

  • We recommend using a trackable shipping service or insurance, as we are not responsible for lost or undelivered returns